Privacy Policy
How the Bloom mobile application collects, uses, and protects your personal information.
Effective Date: July 14, 2026 | Last Updated: July 14, 2026
How the Bloom mobile application collects, uses, and protects your personal information.
Effective Date: July 14, 2026 | Last Updated: July 14, 2026
Bloom ("the App") is an AI-powered content creation and editing platform developed and operated by White Dome Information Technology Company ("White Dome", "we", "our", or "us"), a company registered and operating in the State of Kuwait. The App provides AI-driven tools for generating and editing videos, images, and audio, as well as an AI chat interface. This Privacy Policy explains how the Bloom mobile application handles your personal information when you use the App.
This policy applies to all users of the Bloom mobile application. By downloading, installing, or using Bloom, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the App.
Bloom is committed to protecting your privacy and handling your data transparently in accordance with applicable data protection laws, including the CITRA Data Privacy Protection Regulation (Decision 2024/26) and the requirements of Google Play and Apple App Store.
Bloom collects only the information that is necessary for the App to function as intended and to provide you with its core features. We do not collect information beyond what is reasonably required.
When you create an account or use features within Bloom, you may provide the following information:
When you use Bloom, certain technical information may be collected automatically to enable the App to function properly:
Bloom may request access to certain device features or data. These permissions are only used for the specific purpose described at the time of the request. You can manage or revoke these permissions at any time through your device settings.
We use the information we collect for the following purposes:
To operate, maintain, and provide you with the core features of Bloom, including account management, content delivery, and personalised settings.
To respond to your inquiries, troubleshoot issues, and provide technical support.
To analyse usage patterns, identify bugs, and improve the performance, features, and user experience of Bloom.
To detect, prevent, and address technical issues, fraud, and unauthorised access to the App.
To comply with applicable laws, regulations, and legal obligations, including those under Kuwaiti law and CITRA regulations.
To process your text prompts, images, and videos through AI services (including Kling AI) to generate the content you request, such as AI videos, video effects, lip-sync, text-to-audio, and image-to-video transformations.
To manage your credit balance, process credit package purchases through UPayments, and track your transaction history.
We do not use your information for purposes that are incompatible with those listed above. We do not sell your personal information to any third party.
Bloom may use third-party services to support certain features of the App. These third parties are carefully selected and are contractually obligated to handle your data in accordance with applicable privacy laws.
The following third-party services are integrated into Bloom:
Each third-party service provider has its own privacy policy governing the use of your data. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.
Third-party SDKs integrated into Bloom are configured to collect only the minimum data necessary for their function. We review our SDK configurations regularly to ensure continued compliance.
White Dome does not sell, rent, or trade your personal information to any third party. We do not share your personal data except in the following circumstances:
We do not share personal data with third parties for their own direct marketing purposes.
White Dome takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
No method of electronic storage or transmission is 100% secure. While we apply rigorous safeguards, we cannot guarantee absolute security. If you have reason to believe your data has been compromised, please contact us immediately.
We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.
When data is no longer required, it is securely deleted or rendered irreversibly anonymous. If you delete your account, your personal data will be deleted or anonymised in accordance with our data retention schedule, subject to any legal obligations to retain certain records.
Under applicable data protection laws, including the CITRA Data Privacy Protection Regulation, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you.
You may ask us to correct any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data, subject to legal obligations that may require us to retain certain information.
You may ask us to restrict how we use your data in certain circumstances, such as while you dispute its accuracy.
You may request a copy of your data in a structured, commonly used, machine-readable format.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
If you believe your data privacy rights have been violated, you may file a complaint with CITRA (cs@citra.gov.kw, 125) or the relevant data protection authority in your jurisdiction.
To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to your request within 15 business days. We will not charge a fee for exercising your rights and will not discriminate against you for doing so.
Bloom is not directed at children under the age of 13 (or the equivalent minimum age in the user's jurisdiction). We do not knowingly collect personal information from children under this age.
The App does not include any SDKs specifically designed for child-directed services. We do not target children with advertising or knowingly allow children to create accounts.
If you believe that a child has provided us with personal information without parental consent, please contact us immediately. We will take steps to delete that information promptly.
Bloom allows users to create an account. You have the right to request deletion of your account and associated personal data at any time.
How to request account deletion:
Once we receive your email, we will process the deletion immediately. Your account, profile data, and all associated personal information will be permanently deleted from our systems.
Note: Certain data may need to be retained for legal or regulatory compliance reasons (such as financial transaction records required under Kuwaiti commercial law). In such cases, only the data required by law will be kept, and all other personal data will be deleted. You will receive a confirmation email once the deletion is complete.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance from Google Play, Apple App Store, or CITRA.
When we make material changes, we will update the "Effective Date" at the top of this page and notify users through the App (such as an in-app notification or prompt to review the updated policy). We encourage you to review this policy periodically.
Continued use of Bloom after a policy update constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the App and delete your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
White Dome Information Technology Company
State of Kuwait
Email: wd@wd-kwt.com
Subject line: Bloom Privacy
Response time: We aim to respond within 5 business days
If you are not satisfied with our response regarding a privacy concern, you may contact the Communication and Information Technology Regulatory Authority (CITRA) of Kuwait: