The terms and conditions that govern your engagement with White Dome and the professional services we provide.
Effective Date: January 1, 2025 | Last Updated: March 2026
These Terms of Service ("Terms") govern the relationship between White Dome Information Technology Company ("White Dome", "we", "our", or "us"), a company operating in the State of Kuwait, and any individual or entity ("Client", "you", or "your") that engages our services or accesses our website.
By using our website, submitting an inquiry, or entering into a service agreement with White Dome, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should not use our services.
White Dome reserves the right to update these Terms periodically. The version in effect at the time of your service engagement governs that engagement.
White Dome provides professional technology services including, but not limited to: custom software development, web application development, mobile application development, system integration, network infrastructure, AI integration, business automation, and technical consultancy.
All services are provided on an individually agreed basis. The specific scope, deliverables, timelines, and commercial terms for each engagement are defined in a written Service Agreement or Statement of Work between White Dome and the Client. In the event of any conflict between these Terms and a specific Service Agreement, the Service Agreement takes precedence for that specific engagement.
Before any technical work begins, White Dome and the Client will agree in writing on the scope, deliverables, pricing, and timeline for that specific project. Work does not commence without a signed agreement or written confirmation of terms by both parties.
Our standard development process follows five stages: Discovery and Planning, Design and Prototyping, Development, Testing and Quality Assurance, and Deployment. The agreed Service Agreement will specify which stages apply and the milestones for each.
Any changes to the agreed scope during a project must be documented in a written Change Request, which may affect cost and timeline. White Dome will provide a clear written assessment of the impact before any change is approved.
White Dome is committed to transparent pricing. All costs are presented clearly in writing before any work begins. There are no hidden fees. If additional costs arise due to scope changes, they will be communicated and agreed in writing before being incurred.
Upon receipt of full payment for a delivered project, the Client receives full ownership of the custom work product created specifically for them under the Service Agreement. This includes source code, design assets, and documentation delivered as part of that project.
The following are not transferred to the Client unless explicitly agreed otherwise in writing:
White Dome will clearly disclose all third-party components and their licence terms as part of project documentation.
Both parties agree to treat as confidential any information shared in connection with a service engagement that is not publicly available. This includes business plans, technical specifications, financial information, customer data, and any other information designated as confidential.
White Dome will not disclose client confidential information to any third party except as required by law or as necessary to deliver the agreed service, and only with appropriate safeguards in place. Confidentiality obligations remain in effect for a period of three years after the conclusion of the service engagement, or indefinitely for information that constitutes trade secrets.
Clients are similarly asked to keep White Dome's proprietary methods, processes, and pricing information confidential and not to disclose them to competitors or other parties.
Successful delivery of a project depends on collaboration. The Client agrees to:
White Dome will perform all services with reasonable professional skill and care. We are responsible for the quality of work we deliver under the specific terms of each Service Agreement.
White Dome's total liability to the Client under any service engagement shall not exceed the total fees paid by the Client for that specific engagement in the six months preceding the claim. This limitation does not apply to liability arising from fraud, wilful misconduct, or bodily injury.
White Dome is not liable for any indirect, consequential, or incidental loss arising from the use or inability to use our services, including loss of revenue, loss of data, or loss of business opportunity, except where such loss results directly from our professional negligence.
Either party may terminate a service engagement in accordance with the termination provisions of the specific Service Agreement. In general, the following applies:
In the event of a dispute arising from a service engagement, both parties agree to first attempt to resolve the matter through direct, good-faith negotiation. White Dome will acknowledge any formal complaint within 5 business days and provide a substantive response within 15 business days.
If direct negotiation does not resolve the dispute within 30 days, either party may refer the matter to mediation or to the competent courts of Kuwait. IT service-related disputes within the scope of CITRA's mandate may also be referred to CITRA for regulatory mediation.
For clients who are consumers as defined under applicable consumer protection regulations, the right to seek recourse directly through CITRA or Kuwaiti consumer protection authorities is not affected by any provision of these Terms.
These Terms and all service engagements are governed exclusively by the laws of the State of Kuwait, including the Kuwait Civil Code, Kuwait Commercial Law, and Kuwait Law No. 63 of 2015 on Telecommunications. White Dome operates within the regulatory framework established by the Communication and Information Technology Regulatory Authority (CITRA).
Any legal proceedings arising from these Terms shall be brought exclusively before the competent courts of Kuwait City, Kuwait.
If any provision of these Terms is found to be invalid or unenforceable under Kuwaiti law, the remaining provisions continue in full force and effect.
For questions about these Terms, please contact us at wd@wd-kwt.com. For regulatory concerns, you may also contact CITRA at cs@citra.gov.kw or by calling 125.