How White Dome collects, uses, and protects your personal information in compliance with Kuwait's data privacy regulations.
Effective Date: January 1, 2025 | Last Updated: March 2026
White Dome Information Technology Company (referred to as "White Dome", "we", "our", or "us") is a technology services provider operating in the State of Kuwait. We are committed to protecting the privacy and personal data of every individual who engages with our services, visits our website, or submits an inquiry through any of our communications channels.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have regarding your own data. It applies to all clients, prospective clients, website visitors, and anyone whose personal data we handle in the course of our business.
White Dome operates in full compliance with the regulations issued by the Communication and Information Technology Regulatory Authority of Kuwait (CITRA), including the Data Privacy Protection Regulation (CITRA Decision 2024/26). Where our obligations under Kuwaiti law are more stringent than other applicable standards, Kuwaiti law governs.
We collect only the personal data that is necessary for the purpose for which it is being collected. This means we do not collect information beyond what is reasonably required to provide our services or respond to your inquiries.
When you contact us, request a consultation, or engage us for a project, you may provide the following:
When you visit our website, our hosting infrastructure may record certain technical data, including:
This data is collected in aggregated, non-identifiable form where possible. We do not use this data to build personal profiles or track individuals.
In the course of delivering a technical project for a client, we may have access to business data, user data, or system data belonging to that client. Such data is treated strictly as confidential and is governed by the specific terms of the professional services agreement with that client. We do not process client business data for any purpose other than delivering the agreed service.
We use the personal data we collect for specific, clearly defined purposes only. We do not use your data for unrelated purposes, and we do not sell your personal data to any third party.
When you contact us through our website or by email, we use your name and contact details to respond to your message and discuss your requirements.
Once engaged, we use your information to plan, develop, and deliver the technical solution you have contracted, and to communicate progress and decisions throughout the project.
Your contact and billing information is used to administer the service agreement, issue invoices, and maintain the business relationship as agreed.
We may retain and use certain personal data as required to fulfil our obligations under Kuwaiti law and CITRA regulations, including record-keeping requirements.
Aggregated and anonymised data about how our website is used helps us understand what is useful to visitors and improve the information we provide. This is done without linking any activity to an identifiable individual.
With your explicit consent, we may send you relevant updates about our services or industry developments. You may withdraw this consent at any time by contacting us directly.
We take the security of your personal data seriously. White Dome implements technical and organisational measures aligned with industry best practices to protect personal data from unauthorised access, disclosure, loss, or alteration.
No method of transmission over the internet is completely secure. While we apply rigorous safeguards, we cannot guarantee absolute security. We encourage you to contact us through secure channels and avoid sharing sensitive information over unsecured networks.
We keep personal data only for as long as is reasonably necessary for the purpose it was collected, or as required by Kuwaiti law.
When data is no longer required, it is permanently deleted from our systems or rendered irreversibly anonymous.
Under the CITRA Data Privacy Protection Regulation and applicable Kuwaiti law, you have the following rights regarding your personal data. We will respond to any request within 15 business days.
You have the right to request a copy of the personal data we hold about you, along with information about how it is used.
If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. We will act on your request promptly.
You may request that we delete your personal data. We will comply unless we are required to retain it by law or for legitimate business purposes, in which case we will explain why.
You may ask us to restrict how we use your data in certain circumstances, for example while you dispute its accuracy or object to how it is being used.
Where we process your data based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to that withdrawal.
If you believe your data privacy rights have been violated, you have the right to file a complaint with CITRA, the competent regulatory authority in Kuwait. Contact CITRA at cs@citra.gov.kw or by calling 125.
To exercise any of these rights, please contact us using the details in Section 9 below. We will not charge a fee for handling your request, and we will not discriminate against you for exercising your rights.
If you have a question about this Privacy Policy, wish to exercise your data rights, or want to report a concern about how your personal data is handled, please contact us:
White Dome Information Technology Company
State of Kuwait
Email: wd@wd-kwt.com
Subject line: Privacy Request
We are committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may contact CITRA, Kuwait's regulatory authority for telecommunications and information technology, at www.citra.gov.kw.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or CITRA regulations. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Continued use of our services or website after a policy update constitutes your acknowledgment of the revised terms.