Our commitment to operating transparently, ethically, and in full compliance with the laws and regulations of the State of Kuwait.
White Dome Information Technology Company operates in the State of Kuwait and conducts its business in full alignment with the legal and regulatory framework established by the Communication and Information Technology Regulatory Authority (CITRA. الهيئة العامة للاتصالات وتقنية المعلومات).
CITRA is the national authority responsible for regulating the telecommunications and information technology sector in Kuwait. It establishes standards for data protection, consumer rights, cybersecurity, and fair service practices. As an IT services company, White Dome actively aligns with these standards in every area of its operations.
Aligned with CITRA Decision 2024/26
Clear terms, fair pricing, honest service
CITRA Cybersecurity framework practices
User Affairs Protection standards
White Dome handles all personal and business data in accordance with the requirements of CITRA's Data Privacy Protection Regulation (Decision 2024/26). This regulation establishes the rights of individuals with respect to their personal data and the obligations of organisations that collect or process it.
Full details of our data handling practices are available in our Privacy Policy.
Cybersecurity is built into how we work, not added as an afterthought. White Dome follows the CITRA cybersecurity and emergency response framework as a foundational part of how we design, build, and maintain systems.
Security requirements are defined at project outset and validated throughout the development lifecycle, not bolted on at the end.
We apply the principle of least privilege: access to systems and data is granted only to those who genuinely need it, and is revoked promptly when no longer required.
Sensitive data is encrypted in transit and at rest. We use industry-standard protocols for all data transmission over public networks.
We maintain documented incident response procedures. Security incidents are assessed, contained, and reported in accordance with CITRA's emergency response framework.
Where we engage third-party services or cloud platforms in delivering work for clients, those providers are assessed for security standards and data handling practices before engagement.
Systems we build and maintain are kept up to date with security patches. We conduct testing to identify and remediate vulnerabilities before they can be exploited.
Kuwait's CITRA User Affairs Protection regulations establish the rights of users in their dealings with IT and telecommunications service providers. White Dome is committed to upholding these rights in every client engagement.
You have the right to receive clear, honest information about our services, scope, pricing, and timelines before committing to an engagement.
All service engagements are formalised in writing before work begins. You have the right to review and understand all terms before signing.
All costs are presented upfront. There are no hidden charges. Any additional costs require your written agreement before being incurred.
Your personal and business data is handled in accordance with CITRA's Data Privacy Protection Regulation. You can request access, correction, or deletion of your data at any time.
If you are dissatisfied with any aspect of our service, you can formally raise a complaint. We will acknowledge it within 5 business days and provide a substantive response within 15.
If your complaint is not resolved to your satisfaction, you have the right to escalate it directly to CITRA as the regulatory authority. This right is not affected by our Terms of Service.
Transparency is not a policy statement, it is a practice that runs through every part of how we engage with clients. In keeping with the principles established by CITRA for the IT sector, White Dome commits to the following:
White Dome takes client complaints seriously as an opportunity to identify where we can do better. Our complaint process is fair, documented, and time-bound.
Send your complaint by email to wd@wd-kwt.com with the subject line "Formal Complaint" and a description of the issue.
We will acknowledge receipt of your complaint within 5 business days.
We will investigate the matter thoroughly and provide a substantive response within 15 business days.
We will work to resolve the complaint fairly and, where we are at fault, propose a remedy appropriate to the situation.
If you are not satisfied with our response or resolution, you have the right to escalate the matter to CITRA. CITRA may be contacted at cs@citra.gov.kw or by calling 125. You may also visit their official website at www.citra.gov.kw.
The following documents form the full legal and compliance framework governing White Dome's operations and client relationships:
How we collect, use, protect, and retain personal and business data. Aligned with CITRA Decision 2024/26.
Read Policy →The contractual terms governing service engagements, pricing, intellectual property, and dispute resolution under Kuwaiti law.
Read Terms →This page, our commitments to CITRA alignment, data protection, cybersecurity, and client rights.
You are hereThe Communication and Information Technology Regulatory Authority (CITRA) is the government body responsible for overseeing the telecommunications and IT sector in Kuwait. If you have a regulatory concern that White Dome has not resolved to your satisfaction, you may contact CITRA directly:
For questions about White Dome's compliance, contact us at wd@wd-kwt.com.